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The player from Portugal had three pending payments of €50 each from December 26th. Despite making additional withdrawals that were approved and paid, the original payments remained pending. The player stated that she had no active bonuses and expressed dissatisfaction with the casino's handling of her withdrawals.

Sorry to hear about this situation. You can send us a letter to [email protected] with the subject "CasinoGuru Review". Tell us an email address from your account and maybe more details about difficulties you've met. We'll try to find where was the problem.

We had contacted GetSlots, who had stated that the player had not completed the verification process. The player had provided the necessary documents via email, as he couldn't log into his closed account. The casino then had processed his refund, which the player confirmed he had received. The issue had been successfully resolved and the complaint had been closed.

Фрибеты просто так. Иногда букмекер раздает фрибеты всем желающим – с легкостью заходите в раздел бонуса равным образом забираете его.

You should always make sure that you meet all regulatory requirements before playing in any selected casino.

Despite the verification, he was later asked to upload deposit documents, delaying the process. He has been waiting for 4 days since the withdrawal request and views this as a delay tactic.

The player had mainly been playing live roulette and had cancelled a bonus that he had received. He was unable to access his winnings due to the account ban. After the player's communication with the casino and our intervention, the issue had been successfully resolved and the casino released his winnings.

The player's unable to withdraw as the casino is keep finding excuses. The complaint was resolved as the player received his withdrawal.

The player's withdrawal is delayed for almost a week. The complaint was resolved as the player received his money.

Judging by the responses we have received, перейти we consider the customer support of PinoCasino to be good.

The player from the Netherlands had his winnings capped as if they’ve been generated from a free bonus play solely.

The casino admitted to an error in crediting the incorrect free spins and offered more spins instead of returning the lost 200€. The issue has been resolved successfully.

The player from the UK had his account closed during the verification process. The casino allowed the player to withdraw his initial deposit of £325. The issue has been resolved successfully.

only pay if the verification has already been approved, otherwise you will have miserable difficulties!